Refund Policy

Mirror Salon Spa and Academy Refund Policy:

1. Service Refunds:
   - Refunds are issued for services not rendered or if the service does not meet reasonable expectations.
   - Requests for refunds must be made within 48 hours of service completion, accompanied by a valid receipt.

2. Product Refunds:
   - Unopened and unused products may be returned for a refund within 14 days of purchase with a valid receipt.
   - Refunds are processed in the original form of payment.

3. Academy Courses:
   - Enrollment fees are non-refundable unless the course is canceled by Mirror Salon Spa and Academy.
   - Refund requests for courses must be made at least 7 days prior to the course start date.

4. Refund Process:
   - To request a refund, clients must contact our front desk or management team.
   - Refunds may take 7-10 business days to process, depending on the payment method.

5. Exceptions:
   - Refunds are not provided for services or products that have been used, opened, or damaged, unless deemed faulty.
   - Academy course refunds may be subject to administrative fees or deductions for materials already provided.

6. Manager Discretion:
   - Mirror Salon Spa and Academy reserves the right to make exceptions or offer store credit instead of a refund, based on individual circumstances.
   - Decisions regarding refunds are at the discretion of management and may vary on a case-by-case basis.

7. Contact Us:
   - For any questions or concerns regarding refunds, clients can reach out to our customer service team for assistance.

By engaging with Mirror Salon Spa and Academy, you agree to abide by our refund policy. We strive to ensure client satisfaction and handle refund requests with fairness and transparency.